Post:Sales Advisor Consultant
Organization:Sky Business
Location: Not Specified, Bristol, United Kingdom
Job Category: Sales, Marketing
Employment Type: Full time
Salary: per year
Job ID: 287527Job Description
Sky Business is the commercial arm of Sky and has over 44,000 business customers in the UK and Republic of Ireland, including pubs, clubs, bookmakers, offices, hotels, gyms, shops and golf clubs. From its origins of showing great football in pubs, it has enjoyed massive growth so today our team prides itself on tapping into the popularity of all sorts of sport and entertainment, and uses exciting technological innovations like 3D to bring exactly the right content to the right audience at the right time.
We've recently gone through a time of exciting change, opening regional contact centres to get closer to our customers and offer them the best possible service. Our customers are key and if you think the same we'd love to talk to you.
It's a great time to join us as a Sales Advisor Consultant in our Bristol-based contact centre team. The role involves working in partnership with the field-based sales team to increase the revenue generated in your designated territory. You will gain leads for prospective customers and manage relationships with existing customers, ensuring they remain happy with the service they receive.
You will manage the complete customer lifecycle: from first point of contact and sale through to installation, query resolution, billing and retention. You will be working to a sales target which you'll achieve by up-selling and cross-selling to existing customers; generating new customers from leads; and maximising customer retention.
We're looking for you to have a proven track record in delivering to sales targets, ideally in a business to business environment, but what's really important to us is that you are passionate about delivering an outstanding customer experience on each and every call. This role is contact centre based, blended inbound and outbound, with some e-mail and letter writing.
As with any sales target-driven role, you'll need to be self-motivated and able to adapt your style and approach to the needs of your customers. Account management skills are also key to success as you'll not only be chasing deals, but building long term relationships with customers to ensure we deliver on all our promises. Organisational skills and a proactive approach will also help you to manage your busy, varied day. In return, we'll provide you with comprehensive training, on-going coaching and support within a highly driven and diverse team.
Our benefits package is to recognise the essential part you play in Sky's success. We offer free Sky HD, broadband and talk services; private medical insurance, generous holiday entitlements, a contribution pension scheme, a Share scheme so you can have a stake in Sky and our success plus Sky Choices a benefit scheme to help you make valuable tax & national insurance savings
It's our people that make Sky the UK and Ireland's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
Sky - Believe in Better
Due to the fast paced nature of Sky's Businesses our vacancy close dates may be subject to change
Posted: 07.23.2013
How to Apply
http://www.globalretailjobs.com/display-job/287527/Sales-Advisor-Consultant.html?searchId=1374597365.0487&page=1
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