XDP Express is the largest privately owned parcel carrier in
the UK, operating a network of around 80 depots. We provide a next-day parcel
service and specialise in handling irregular freight through our manual
sortation system.
Our head office is based in Curdworth, near Birmingham,
where around 50 day time and 40 night time staff work from our 24x7 site. We
also have regional centres in Bradford, Feltham, Cardiff, Manchester and
Cleland.
XDP operates a bespoke system which encompasses all aspects
of the business - from customer consignment entry and tracking, through depot
delivery, customer invoicing and depot payment. This system includes barcode
scanning for tracking.
The IT department is a small team of four covering 7am until
6pm from the head office, across three shifts. On-call support is provided
outside of these times. Support is typically phone/email/remote to depots and
customers, with the occasional requirement to travel out to a depot. Head
office staff may require desk-side support, and there are some mobile users who
would require phone/email/remote support. On-call support is typically
phone/remote support and very rarely involves travel to a depot.
XDP are looking for an individual with a well rounded
background in IT to lead the support team and actively support the
infrastructure that XDP's business critical systems rely on.
Experience in the following areas is essential for this
role:
* Support of server hardware, ranging from initial setup and
configuration through to diagnosing and fixing faults, such as hard disk
failure in a RAID array.
* Support of Windows Server 2003, ranging from initial
domain controller setup to user management.
* Operating web sites/systems running on IIS using PHP.
* Support of MySQL databases, ranging from day to day
maintenance through to setting up or troubleshooting replication across
multiple servers.
* Supporting POP3/IMAP/SMTP based email systems.
* Supporting LAN/WAN connectivity
Experience in the following areas would be advantageous but
not essential:
* Development in PHP
* Windows server 2008/2012, including migration from 2003
* Windows Terminal Services
* Sage 200
* Windows Mobile handheld devices
* Blackberry / iOS smartphones, including iPad
* Microsoft SQL server 2008 or SQL Express
* Linux server environments
Additionally, the ideal individual will have:
* Excellent timekeeping, organisational and communications
skills - able to communicate effectively across a broad range of users and
abilities
* A logical and problem solving approach
* Full UK driving license and own transpor
